Customer Experience: What’s Data Telling You?

Written on 06/12/18 5:08 PM

With only 23% of marketers confident in their ability to use data to optimize customer experience, and an overwhelming volume of data at their disposal, how can you develop a successful strategy? According to Altimeter’s customer research, there are four key steps to leveraging data for an optimal customer experience:

1. Focus on one customer experience category for your objective.

2. Prioritize only the data points you need for customer success.

3. Use a data management platform to view data holistically.

4. Create centralized data insights and experience delivery teams.

Want to learn more? Download the complete report, Creating a Data-Driven Strategy for Customer Experience, here.

by Jennifer Wiza